Problems with order pickup
These rare problem cases can usually be divided into three categories:
You received the wrong product
The venue was closed when you got there
Your order was no longer available
When one of these situations happens, please report your problem directly in the app. The problem reports are prioritized by our customer support team to make sure these situations will be solved as soon as possible. If your problem doesn't match the reasons above, we recommend leaving a review of your order instead.
Here’s how you can file a problem report:
The food you bought was inedible
If you purchase food that turns out to be inedible (which happens only rarely), we want to hear about it for two reasons:
We want to apologize, as the ResQ food quality is an important matter for us
We want to notify the venue in question to prevent this from happening in the future
You can report inedible food this way:
After sending your review, our customer support team will get back to you as soon as possible, or on the next day during weekdays at the latest.