If you've had problems with receiving notifications, some of these reasons might explain the situation. If your problems are not related to the issues mentioned below, you can contact our customer service.

You haven't allowed notifications

Once you register, the app asks you if you want to allow notifications. If you haven't allowed then, you can change your settings from: Settings → Notifications 

The app doesn't know your location

In order to receive notifications, our app need to know your location. Make sure your device's GPS is on when you use the app. You don't need to have the location tracking on at all times. Once the app knows your location, it will remember it.

You've been traveling

If you've opened the app while away from your ResQ city, the app will think that you've relocated. If you're not using the Background location monitoring (found in the notifications settings) or haven't opened the app while back in your ResQ city, the app won't know that you are back. To start getting notifications again, make sure you have GPS on when you have to app open to let our app know your current location.

Your notification settings will narrow down notifications

If you feel like you are not getting enough notifications, make sure to check that your notifications settings are set up properly. Make sure that the notification radius is big enough. Sometimes your diet settings can also narrow down notifications, as not all of our partners use the dietary tags in all of their portion descriptions.

You have a Huawei phone

Huawei phones have a power saver feature, that sometimes lead to notifications not coming through. You can try to fix this by going to your phones battery settings, and allowing ResQ Club to send you notifications.

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