European regulations require payment providers to verify business identities for anti-money laundering compliance. This protects all merchants and keeps the financial system secure.

You will need to prepare three main documents, including:

A decision-maker could be the owner(s) holding 25% or more of your company. If there are not any owners holding 25% or more, then please specify all controlling persons. Also at least 1 signatory.

However, if one person owns 25% or more of the company, works as a controlling person as well as being the signatory of the company, you will only need to upload that specific person’s ID documents.

Bank document could be one the following documents

Adyen is a global financial technology platform headquartered in the Netherlands and listed on the Euronext Amsterdam stock exchange. Known for its strong regulatory compliance and scalable infrastructure, Adyen serves businesses worldwide with secure and efficient payment and identity verification solutions.

We use Adyen as our payments service provider and KYC (Know Your Customer) partner because of their proven ability to handle complex regulatory requirements while supporting seamless customer onboarding. Adyen is also authorized to operate across the EU, including Finland, under the EU passporting framework for financial services.

Yes. Adyen follows strict international data protection standards, including GDPR, and adheres to the payment card industry security standards (PCI DSS) for secure data handling. All personal information is encrypted and processed in compliance with legal and regulatory requirements, ensuring that your data remains protected throughout the KYC process.

The KYC process is available in English, Finnish, Swedish, Estonian, and many other languages. If your preferred language isn’t immediately visible, scroll to the bottom of the page where you can select your preferred language.

Once you submit your documents, Adyen’s system will review them, which may take 24 to 48 hours. If the verification fails, feel free to contact us to understand what needs to be corrected. In some cases, we may also reach out to offer further assistance.

If your passport was issued outside of Europe, we recommend uploading a proof of residence. Alternatively, you can upload an additional photo ID issued by your country of residence (e.g., driver’s license or local ID card). Please ensure that all uploaded documents are clear and legible, without overexposure, glare, or being partially blocked (e.g., by a finger).

No, your current payment service will continue until the new system is activated.

No, everything will remain the same.

Please enter your new IBAN during the KYC process. If your KYC has already been completed, contact us directly and we will manually update your IBAN in our system.

First, we strongly recommend taking a closer look at our step-by-step guide to go through the verification process.

If your question isn't covered and you need further assistance, our support team is happy to help at [email protected] or by phone at +358 9 74791418. You can also contact our customer support via chat (in the app).

🇫🇮 Please note that this instruction applies to companies registered in Finland.
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A company registration number (or registration document) is an official document, such as a trade register extract (kaupparekisteriote), which also includes the company’s registration number (Business ID).

The document contains all the basic information about the company, such as its name, Business ID, address, legal form, and registration date.

You can get this information and your company’s trade register extract (kaupparekisteriote) free of charge via the Virre Information Service by searching with your company name or Business ID in the company search.