When a customer makes an order, we make sure you know about it instantly. New orders appear in the Orders view as a list. For each order you can see the name of the customer and the name and quantity of the offer they’ve purchased. All incoming orders are already paid in the app.

When the customer walks in to fetch their ResQ purchases, you can simply:

  1. Ask their name (and check the receipt or order confirmation in the app)

  2. Check the name in the orders list

  3. Give the customer their order

  4. Note that a customer may have placed multiple different orders, so make sure they get everything they've ordered.

If there's any confusion regarding the customer's name or ordered portions, you can always ask them to show you the receipt of their purchase. That way you can be sure that the right person is picking up the portions. If the customer has a receipt, but the order does not appear in the Orders section, you should update the Orders page.

Another person can pick up the order on behalf of the customer. In this case, the person picking up the order must show a receipt of the purchase or a screenshot of the order confirmation.

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