After each purchase you make in ResQ, we ask for your feedback. Once the portion has been marked as picked up or the pick up time has ended, a feedback pop-up will appear in your feed. You can also review your purchases from My orders section.
You can choose from three review options: good, okay, or bad.
When you click on of these options, a new window will open. In it, we ask for more details about your experience. Options in this window vary based on your first choice (which you can still change in this point), but for example, in Good view, we ask "What was particularly good?" The options are Size, Prize, Service, Description, and Taste. You can choose as many as you want!
You can also write additional comments to the field below. These are especially helpful for the partners receiving the reviews: with your feedback they can improve their service and products!
Who sees the reviews?
All the reviews appear as anonymous feedback for the partners who’ve received the review, and also in the consumer app. The partner only sees reviews about their own venue. As the reviews are anonymous, no name or any other data is shown. The partner can see the date of purchase, the product, and the review, nothing else.
ResQ Club staff also monitors some of the reviews as quality control. We can see all the details about the purchase, including your information, so we can be in touch with you if the review needs some action from our end. However, as we receive thousands of reviews every day, we do not manage to read all of them. So if you think action is needed from us, please either send us a message, or, if fitting, file a problem report!
Why should I leave a review?
Reviews help you and other users find the best venues in the Club.
Reviews and problem reports have an effect on the partner's rating in ResQ Club. You can see the partner rating in the app. This rating is calculated from all the reviews that the partner has received during the last two months. Based on these reviews we also reward our best partners with Best of ResQ certificate, that can be seen in the app next to the partners name.