ResQ Club & Corona pandemic

While coronavirus has a huge effect on the world, and even more so on the restaurant industry, ResQ Club operates as it has been for years. At this point, there might be even higher demand for surplus food marketplace than before.

Any restaurant, cafeteria, and grocery store can use ResQ to sell their surplus products normally, as long they are discounted, and edible. Here you can find more detailed guidelines.

If you want to use ResQ as a takeaway platform during coronacrisis, read more on our article about selling regular takeaway.

Hygiene

Hygiene is always an important part of the food industry, but especially so during this virus crisis. According to current knowledge, most common cleaning solutions will kill covid-19 virus. Here are the best practices for cleaning:

  • Clean and disinfect high-touch surfaces at least daily (e.g. tables, hard-backed chairs, doorknobs, light switches, handles, toilets, sinks)
  • Wear disposable gloves when cleaning and disinfecting surfaces. Gloves should be discarded after each cleaning.
  • Wash hands often with soap and water for 20 seconds. If soap and water are not available and hands are not visibly dirty, an alcohol-based hand sanitizer may be used. However, if hands are visibly dirty, always wash hands with soap and water.

More detailed information about cleaning during corona epidemic from CDC website.

How to survive?

While customers are not moving as actively as usual, there need to be some alternative ways to serve food. Here are some ideas:

Links to delivery services

Links to free ordering software

Whatever you do, remember to advertise!

  • Use our photos freely!
  • Use free images from Unsplash or similar services
  • Local Facebook groups are one of the best ways to advertise nowadays - use them!
  • If you have collected emails via table reservation system or newsletter subscription, now it's great time to remind those customers of your services.
  • If you change your opening hours, remember to update them to Google and Facebook.

Search for additional funding before you need it

Banks and governments are pretty flexible during these times. Ask for a loan with flexible payback schedule and see if your local government has additional methods to support companies during the crisis.

Frequently asked questions

Can I sell normally priced portions or food via ResQ?

In short: Only if they are regular takeaway.

ResQ Club is a marketplace for surplus food. In the current situation it's fair to argue that all the food in the restaurants is surplus, as customers are staying home. Remember that your surplus food prices need to be reduced from your list price significantly, for example, -50%. Read detailed guidelines here.

If you want to use ResQ as a non-surplus takeaway platform during corona crisis, please read more on our article about selling regular takeaway.

Can I sell non-surplus food via ResQ?

In short: Yes, for now.

During these exceptional times, however, it's fair to argue that all the food - ingredients included - in the restaurants is surplus, as customers are staying home. We recommend you to keep using ResQ for all surplus that you might have.

If you want to use ResQ as a non-surplus takeaway platform during corona crisis, please read more on our article about selling regular takeaway.

My business is suffering, can you lower your commission?

In short: The commission will stay the same for surplus, but is lowered for non-surplus.

We are aware about this exceptionally insecure situation for the whole industry. Meanwhile, we are not such a profitable company yet that we could reduce the commission for all our partners in able to help. In the end, this would lead us to a halt, or even to having to terminate out operations entirely.

After a long period of consideration, we decided that we would not make any changes to the commission of individual partners, because we want to treat our partners equally. It would be unfair to lower the commission only for those partners who ask us for it - especially since often those who are in the weakest position do not ask for help.

However, as non-surplus offers tend to be more expensive than surplus offers, we've halved our commission for them. This means that we’ll charge a 12.5% commission from offers marked with the "non-surplus" tag.

Can you help us by advertising our offers?

In short: We do it already.

In ResQ Club app, there are multiple ways to make sure customers are finding your offers. We send out email recommendations, push notifications, and other kinds of messages to customers who are near your venue. We also advertise our best partners (see Best of ResQ) in our social media channels regularly.

We recommend that you also adversite your ResQ offers in your channels. Feel free to use our text template and images!

More info on Corona epidemic

Official knowledge base for Coronavirus related issues

Did this answer your question?