The whole world is affected by the ongoing coronavirus pandemic, and ResQ Club is no exception. Here are answers to some of the most common questions about ResQ Club and corona.
Is it safe to buy food from ResQ during the corona crisis?
The main transmission route of the virus is assumed to be direct human to human contact. There is currently no evidence to suggest transmission occurs through food. Therefore you are very unlikely to catch COVID-19 from food.
Good hygienic is important when handling food, as always, and restaurants are professionals of maintaining the highest standards of hygiene.
Will ResQ Club shut down during the crisis?
We all must eat, and restaurants, grocery stores, delivery services, and pick-up platforms are all part of the critical infrastructure that produces, delivers, and distributes food for all of us. Therefore it is essential that all these businesses operate normally, especially during the crisis.
Is it possible to know whether my portion is from a buffet or not?
If you want to ask a question about the portion, there's an easy way to do that! Almost all of the ResQ venues have their direct phone number in the app. Just click at the name of the venue in the offer view and press the Call button.
I noticed there are restaurants selling so much food on ResQ that it can't be surplus!
At this point, it's fair to argue that all the food in the restaurants is potential surplus. Many restaurants are already closed due to a lack of customers, and the ones that are still open are seeing 50 to 90 percent decrease in customers.
That's why there might be more offering than usual at the moment. Many restaurants also sell plain ingredients.
We have also decided to temporarily allow selling normal take away food during the corona crisis. You can read more about our decision here.
I noticed there are restaurants selling food in ResQ with regular prices, without a discount. Is that allowed?
ResQ partners are supposed to sell surplus food and ingredients with discounted prices in our service.
However, we have decided to open our app temporarily for non-surplus food besides normal surplus to help restaurants survive the ongoing corona crisis. The non-surplus offers will be separated from the normal ResQ offers, and you don't need to see them if you don't want. You can read more about this in here.
Is there a way to support my local restaurant?
Yes, and they need your support now! The best way to support your local services is by using them. Ordering takeaway food should be at least as safe as going to the grocery store.
I'm getting way too many notifications now when there's so much offering!
An increase in offering might increase the number of notifications you're receiving. Luckily it's easy to adjust them. From the app menu, choose Settings → Notifications. There are four different base settings to choose from. You can choose, for example, Once per day to reduce the notifications to the minimum or start using Favorites only to receive notifications from the venues you choose.