ResQ does not by default cancel orders

We at ResQ usually can't cancel orders due to the nature of our service. This is partly because ResQ portions are usually pre-packaged for you when you purchase your order. Additionally, the partners selling the food could not sell it to someone else anymore, as the order was reserved for you. If there is not enough time to sell the cancelled surplus food to other customers, cancellations would create more surplus. After all, ResQ is all about helping reduce surplus food, which is a global problem.

Instead of cancelling orders, we kindly ask you to be careful when buying offers in ResQ.

Under the Finnish Consumer Protection Act, a 14-day cancellation right is not applicable for customers when it comes to selling food.

If you want more information about cancellations, you can review The ResQ service terms of use. Please, contact our customer support if you have any questions!

Remember to pick up your orders in time

We hope that everything you order through ResQ is picked up in time. Our partners are not obligated to give you your order or to store the ordered items if the pickup time has ended.

Pickup times are shown in every offer as shown here in this image:

What if there is a problem with the offer I bought?

There are certain situations, when orders may be refunded after pickup time has ended. These are possible cases:

  • food poisoning

  • expired and inedible food

  • the items were not available at the venue

  • the venue was closed

  • the food is not what the description says, i.e. you received the wrong product(s)

In this article, you can read more about what to do in case you run into these problems, and in problem situations, you can file a problem report in the My orders section of the app.

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