You might have noticed this page while creating an offer:

On this page, you may choose an appropriate tag to describe the offer.


Why is it important to tag the offers correctly?

Although tagging is optional, there are many reasons why you should be tagging your ResQ offers.

  1. There are many customers that have selected a specific diet in the app. If the food is not tagged according to their dietary restrictions, they will not see the offers on the ResQ map or receive notifications when you publish the offers.

  2. By making sure you tag the offers correctly you avoid refunds in a scenario that the tags in the offer do not match the item that the customer received. For example, if you tag a vegetarian (lacto-ovo) product vegan, we would need to refund the customer that made a reclamation about it. So make sure you understand the meaning of the tag before you use it. If you're unsure, it's better not to use the tag!

  3. Finally, tags help customers find their desired offers on the map by searching for the relevant keywords listed below the search bar. For instance, if a customer searched for Chinese food, they'll see all the offers that use the Chinese tag.


With this view the customers can search for tagged offers in the app:

Since we don't have a tag for all of the most common allergens, you should mention them in the offer's description, but adding a tag of them is also fantastic of you! See the most common allergens here.


When to use which tag

To avoid any overwhelm, we would like to offer you some short descriptions for a few of our tags:

  • Vegan: does not contain any animal products, such as meat, eggs, honey, or dairy.

  • Dairy: produced from or containing the milk of animals, e.g. butter, milk, cheese, cream, etc.

  • Halal: foods that Muslims are permitted to consume, and have been processed, made, produced, manufactured, and/or stored using utensils, equipment, and/or machinery that have been cleansed according to Islamic law.

  • Raw food: mostly organic foods such as uncooked, unprocessed, unbaked, and unpasteurized products.

  • Plant-based protein: includes (pulled) oats, tofu, seitan, tempeh, lentils, peas, beans (including processed fava beans, i.e. härkis), etc.

  • Processed food: ready-made meals that are often found in grocery stores, i.e. convenience food or packaged food.

  • Ready to eat: use this tag when the meal does not require any preparation, not even heating up, and can be consumed straight away.

  • Spicy: always use this tag for spicy food to avoid bad experiences for customers.

  • Dietary tags: they are important for customers with diet restrictions; these customers only see offers tagged according to their diet, and the remaining untagged offers are greyed out in the app.
    (NB! Some dietary options are included in one another automatically. For example, if you tag your dish vegan, it is automatically also tagged as milk-free and vegetarian.)

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