If you've had problems with receiving notifications, some of these reasons might explain the situation.
We advice you to follow these troubleshooting steps to ensure you receive the notifications as you prefer! 😊
Step 1: Allow notifications
First, check that you've allowed notifications in the app by following the path in the app:
'Me' -> 'Notifications' -> Toggle 'Allow notifications' to active if it's been inactive
If notifications are allowed in the app, it’s also a good idea to check that they’re enabled in your device’s settings! The steps for this vary depending on your device and operating system, so follow the instructions below:
Step 2: Enable app to use your background location
ResQ's notifications are mainly based on your location – therefore having this setting enabled ensures that you'll receive the notifications!
To enable this, follow the instructions for the device you’re using the ResQ Club app on.
Step 3: Check your notification preferences
As you have possibilities to customize your notifications in ResQ Club's app, it's good to check that your notification settings meet with your actual preferences and expectations!
To check these, open 'Notifications' view in the app, under 'Me' tab.
Check your current preferences under 'Notifications from close by' view
Under 'Dietary preferences', check that your preferences meet with your expectations
Step 4: Check your device's power-saving features
Some Android devices have power save modes, which might prevent the ResQ app from receiving notifications or might cause notifications to appear with a long delay.
Since the instructions for how these features work vary significantly across devices, we recommend checking out this excellent website (not provided by ResQ Club): https://dontkillmyapp.com/
By searching for your device on the website, you’ll find detailed instructions on how to adjust the settings to ensure this doesn’t affect your notifications.
If you need further assistance with adjusting these settings, our customer support team is happy to help via the chat in our app!
Still no luck? 😢
Oh, that's unfortunate! Since many notification issues usually are, unfortunately, local issues, we advise you to try out these actions as well:
Log out from the app and log in again
Reinstall the app from your app store
*Android devices only: clear app cache and data
Open your device's Settings
Tap Apps & notifications (or Apps for some Androids)
Tap the ResQ Club app
Tap Storage
Tap Clear cache