In general, purchases made through ResQ are binding.
However, some product categories sold on ResQ fall under the EU consumer protection law's right of return and withdrawal, which lead to some exceptions.
In this article, you’ll find more details on which products are not covered by this right (e.g. food, drinks and flowers) and what to do if you want to use your right to return or withdraw an order.
What kind of products CAN’T be returned or withdrawn? ⛔
The right to revoke a purchase does not concern goods in, but not limited to, the following categories:
perishable goods that expire rapidly, such as food, drinks, flower and plants segment with a short “use by” date
goods made to order or clearly personalised
goods that have been sealed for health or sanitary reasons cannot be return if they have been unsealed, such as cosmetics products
sealed audio, video or computer software, such as DVDs, that have been unsealed by the consumer
What kind of products CAN be returned or withdrawn? ✅
Since ResQ sellers can offer surplus products from various categories, the simplest answer is that the right of return and withdrawal applies to products that do not fall under the exclusions listed in the section above (What kind of products CAN’T be returned or withdrawn?).
Please note that the list above does not cover all possible reasons why the right of return and withdrawal may not apply. If, for any reason, the nature of the product makes it impossible for the seller to resell it to another customer, this right does not apply.
ResQ’s customer support is happy to help you figure out whether your purchase qualifies for returns and withdrawals under this law.
💡Also keep in mind that the consumer protection right mentioned in this article does not apply to cases where the product is not as described, does not match what was promised, or does not function as expected. In such cases, it falls under a complaint instead, which you are always entitled to file regardless of the product category.
How to proceed with the return? 👀
If your product is eligible for the right of withdrawal and return, please fill out the notification form found here within 14 days of your purchase.
ResQ Club will review your request based on the information you provide. After processing, you will receive confirmation from us on whether the right described in this article applies to your order, along with further instructions on how to return the product and receive a refund.
ResQ Club processes requests on weekdays, and you will receive a response from us within 2 business days.
Please note that all costs related to returning the order are your responsibility as the buyer, and neither ResQ Club nor the seller will cover these costs.