Why did I get the wrong item?
Sellers bag their products carefully and check your order confirmation when you pick up your order, but sometimes mistakes happen and you may be given a different product than what you ordered. Here's what to do, depending on when you notice:
At the venue: bring it up with the seller and get it sorted right away
After you've left: call the seller to check if the correct product is still available
Can't reach the seller, or they no longer have it: let us know so we can help 💚
What should I do if I got the wrong item?
File a problem report in the app:
Go to 'Me' → 'Order history'
Open the order in question
Scroll down and tap 'Problems with order?'
Fill in the details and send
Please fill in as many details as possible so we can help you solve the issue faster. Let us know:
When did you notice the mistake?
What kind of item did you receive?
Was the item that you received something you liked?
If you happened to take a photo of the product, please send it to us as well
What happens after I report it?
Once you've filed a problem report regarding your order, ResQ's customer support team will reach out to you so we can resolve the issue together.
Can the seller see who reported the problem?
No. The seller can see your review but always anonymously. Only ResQ can see who submitted the feedback, so we can contact you to resolve the inconveniences together with you!