ResQ Club

New ResQ app is here! ✨

Find answers to the most common questions about ResQ

Frequently Asked Questions – For customers

This article helps you understand how ResQ works and how you can order products through ResQ.

ResQ in a nutshell – For customers

In this article, you’ll find more information on how to log in to ResQ, as well as help with logging in and troubleshooting login issues.

Creating a ResQ account and logging in

Getting started

This is what ResQ does to ensure upstanding food quality.

Food safety in ResQ

Kotikulma brings you larger quantities of fruit and vegetable wholesaler products, delivered to pick-up locations! Read more in the article.

ResQ Kotikulma – Frequently Asked Questions

This article explains how to buy ResQ credits to your friend as a gift.

How does buying a gift card work?

Orders made through ResQ are always picked up from the seller's venue. Read more in the article.

Do you deliver orders?

General info

In which languages can I use the app?

Why does adding favorite venues matter, and how can you do it? Find out in this article!

How to mark venues as favorites?

This article tells you how you can use discount or credit codes.

I have a ResQ code. How can I use it?

Follow these steps if you don't want to see a certain ResQ venue and their offers in the app.

How do I block a venue?

Read more to find out how you can easily invite your friends and share your invitation code with them to earn ResQ credits

How to invite friends to ResQ Club?

Enable location access to get notified about nearby offers — even when the app isn't open. See how to do it on Android & iOS.

How to enable location access for the app

This article gives you the instructions on how to delete your ResQ account. Please note that this action cannot be undone!

How to delete your ResQ account?

This article lists some of the most common reasons why some people are having problems with getting notifications.

Why am I not getting notifications about offers?

ResQ can only be used through the mobile app, and a browser version is not available. Read more in our article.

Can I use the ResQ app in a web browser?

Using the app

How can I pay orders in ResQ?

Can I pay for my order at the venue when I pick it up?

How to find your receipt from your email inbox

I have problems when trying to pay my order

Paying with bank and credit cards

Paying with MobilePay (Finland only)

ResQ Credits Explained: Everything You Need to Know

Service Fee

Paying the orders

Can I enjoy ResQ products on-site when I pick up my order?

What do I need to do when I pick up my order?

Can someone else pick up my order for me?

Picking up the orders

What type of products can I find in ResQ?

Is all food sold in ResQ surplus?

What condition are the flowers and plants sold at ResQ in?

What is Best of ResQ?

Can I suggest new venues to join ResQ?

What to expect from surplus food?

Products and sellers

What do I do if I'm not happy with my order?

Expiration date of the product has already passed

This article explains how reviews work in the ResQ app and who sees them.

Reviews in ResQ

Can I cancel my order after it's been placed?

Right of withdrawal under the Consumer Protection Act

Problems and complaints

Terms & Conditions for customers

3DS 2.0 – What is it and how does it affect my payments?

Secure handling of your payment details

Data Subject Access Request Procedure

Data Breach Notification Procedure

Data Processing Policy

Your personal data

Privacy & Terms

Find answers and get help from Intercom Support and Community Experts

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