Once you have placed an order, it is unfortunately not possible to cancel it through ResQ's customer service or app.
According to ResQ's terms of use, the order is binding for the customer. If orders were canceled afterwards, we wouldn’t be reducing waste together, as the product has been reserved for you during that time, and no one else could save it.
Therefore, we recommend that you carefully review your order (contents, pickup time, and seller’s location) before finalizing it! 🙏
Exception: Certain products may fall under the consumer protection law's right of return and withdrawal. However, this does not apply to perishable goods such as food, drinks, flowers, and plants. You can read more in our article about the right of withdrawal under the Consumer Protection Act.
What can I do if I want to cancel my order?
If you want to cancel your order, please call the seller (the restaurant, café, or store you ordered from) as soon as possible and ask if they can still cancel your order.
You can call the seller by clicking the seller's name in the map or offer view of the app and then pressing the "Call" button (as shown in the image below):
Please note that the seller is not required to cancel orders. However, some sellers may exceptionally agree to cancel an order, especially if the product can still be offered for sale again and there is plenty of time left before the pickup time ends.
Can I cancel my order if I wasn't able to pick it up?
Unfortunately, ResQ's customer support cannot refund orders that were not picked up. Please find more information in the article I can't pick up my order in time. Can I get a refund or pick it up later?