About KYC process
KYC (Know your customer) is a standard security process that verifies your business identity to prevent fraud and ensure secure payments. It’s part of the anti-money laundering regulations that payment providers need to understand who they are paying out to.
At ResQ Club, we rely on Adyen for our payment processing and the KYC process is also handled via Adyen’s hosted onboarding process that can be accessed from your 'Account settings' page.
You can find more frequently asked questions about the KYC process in this article.
Identification Process | Step-by-step Guide
The verification process is split into three parts.
Business details
Decision-makers
Bank account details
Please note that you can always resume from where you left off if you need to exit the verification process for any reason.
❗️ Before you start
❗️ Before you start
Before you start, please make sure that you have the following documentation ready:
A company registration document
Valid ID of the company owner (Driver’s license, passport, etc.)
Bank account details
A bank statement showing your company name, IBAN, country/region, and bank name, issued in the last 12 months
We recommend using a mobile device as you can then take pictures with your camera of the documents required and upload them directly to Adyen.
Please also note that if you need to change the language of the KYC process, you can do so from the language selector at the bottom of the page. Most European languages are available.
Should you need any help during the process, please do not hesitate to contact us at info@resq-club.com.
Step 1: Business details
Step 1: Business details
Select the type of company you are
Add your business details
Business details - Select your country
Business details - Select your company structure
Business details - Fill in your company information
Please add in all relevant information and specify should you have a different name for your venue than what the official company name is.
Check the information you filled in and double check that it is correct. ✅
Please note that the verification process can take some time to complete so do not worry if it is not instant.
Step 2: Decision-makers
Step 2: Decision-makers
Add decision-maker(s)
You need to add in at least one owner and one signatory. Please note that the same person can be in both roles. Add a decision-maker by clicking the ‘+ Add decision-maker’ button.
Add personal details
The same person can have many roles. For example, an owner most likely is also a signatory. Fill in the required details. Remember to check the details before submitting.
Verification method
Next, you will need to verify the identity of the decision-makers. There are two different ways to do this:
1) Instant verification using Onfido
1) Instant verification using Onfido
Follow the instructions and snap an image of the documents with your phone. You can also use this method even if you have started the verification process on a computer.
2) Manual upload
2) Manual upload
You can choose to verify your identity with one of the following documents.
Driver’s license
Passport
Identity card
Driver’s license requirements
Driver’s license requirements
The document cannot be expired or damaged
Include both the front and back side, each in separate file
The full document needs to be visible, with all text readable
Images have to be in color
You will need to attach an image of both the front and back cover of the driver’s license.
Passport requirements
Passport requirements
The document cannot be expired or damaged
Provide the page with the photo, including the code on the bottom
The full document needs to be visible, with all text readable
Images have to be in color
Only front page is needed.
Identity card requirements
Identity card requirements
The document cannot be expired or damaged
Include both the front and back side, each in separate file
The full document needs to be visible, with all text readable
Images have to be in color
You will need to attach an image of both the front and back cover of the driver’s license.
Step 3: Bank account details
Step 3: Bank account details
Add your bank account details
Add bank account details for receiving payouts from your ResQ sales
Please note, the bank account has to be in your company's name, not any individual’s personal account. You can do this by one of the following two methods, 1) verify via mobile banking app or website, or 2) manual upload.
1) Verify your bank account via e-banking (available in some countries)
1) Verify your bank account via e-banking (available in some countries)
Please follow the instruction in the pop-up window, choose your bank and provide necessary details to complete the process.
2) Manual upload
2) Manual upload
First, add your bank account number. Prefix, number of digits requirement can be found on the page. Then press “Next”.
Upload bank documents. There are 5 types of document that you can upload:
Bank statement
Deposit slip
Screenshot of online banking environment
Official email or a letter from your bank
Check
You will need to save the documents in these format: JPG, JPEG, PNG, PDF. Maximum file size is 4 MB and maximal in 1 page.
Here are what specific requirement of the document for each:
Bank statement
Bank statement
Deposit slip
Deposit slip
Screenshot of online banking environment
Screenshot of online banking environment
Official email or a letter from your bank
Official email or a letter from your bank
Check
Check
Submit your verification documents and sign the agreement with Adyen.
Once you have signed the agreement, you can close the window and/or return to the ResQ application.