Skip to main content
How to use ResQ

This article helps you understand how ResQ works and how you can order products through ResQ.

Updated over a year ago

Through ResQ, you can rescue products from places like restaurants, grocery stores, or even cafes that would otherwise be at risk of going to waste. The surplus products on ResQ can still bring you joy, although they are no longer perfectly fresh.

You can rescue products that are at risk to become waste on our Android and iOS apps or our browser interface found at: https://resq-club.com/app

When you open the app, you'll see a map and below it a list of products available for rescue. Joining the service is completely free, so you only pay for the products you save!

You can move around the map to your desired location and check the current offers (green circles) and other sellers, or the so-called ResQ partners, who currently don't have active offers but have been selling recently (grey circles).

When you find a product that you want to rescue, you can purchase it by clicking on the offer and selecting the quantity you wish to rescue. You can also add other products from the same seller to your order and pay for everything at once.

You can only order products by paying directly through the app; reserving an order in the app and paying it on-site when picking up is not possible.

We support several payment methods such as debit and credit cards, MobilePay, Google Pay, Apple Pay, and PayPal. You can also pay your orders with ResQ credits, which can be purchased with the above-mentioned payment methods or with your online banking codes. Click here to see the additional payment methods we support in each country.

You can pick up your ordered products at a time that suits you, but within the pickup time specified in the offer. The pickup time is always indicated in the offer details. When picking up your order, mention your name and show your order receipt either from the app ("My Orders") or from your email.

Please note that ResQ products must be picked up on-site; home delivery is not available for these products.

Note regarding food products: your order is often stored cold, so be prepared to heat the food, for example, in a microwave.

That’s it! Welcome to the club.

Did this answer your question?