When creating a new offer, you have the option to add tags, or keywords, to your offer to describe your product in more detail.
Why is it important to tag the offers correctly?
Although tagging is optional, we have listed a few reasons why it is good to tag your ResQ offer.
Many customers have selected a specific diet (e.g., vegan) in the app. If offers are not tagged with these tags, customers who have made these choices won't see the offers on the ResQ map or receive notifications when you publish offers.
When you tag offers correctly, you avoid compensation situations where the tags added to the offer do not match the product the customer receives. For example, if you tag vegetarian products (lacto-ovo) as vegan, we will have to refund the customer who has filed a complaint about the issue.
❗️ Make sure you understand what a tag means before you use it on your offer. It's better not to use a tag (or to tag food as vegetarian instead of vegan) if you are not completely sure of its meaning!
Tags help customers find the offers they want on the map. For example, when a customer searches for Chinese food, they will see all the offers tagged with "Chinese" on the map.
How do tags appear to customers?
Customers can search for tagged offers in the app in this view:
Additionally, when customers open an offer, they will see the tags you have added to that offer.
Missing an allergen or detail from the tags – what to do?
ResQ does not have tags for all allergens, so it’s important to mention allergens separately in the offer description. See the most common allergens here.
We are actively developing our service, so if you repeatedly encounter a missing tag, please let us know. We can consider this in our development.
What tags should be used for offers that do not involve food items or restaurant meals?
The tags in ResQ are currently only related to foods and diets, so when selling other products, such as cosmetics, household items, or even flowers, it is essential to simply select the correct product type for the offer.
Specific tags for these offers are not necessary.
When to use which tag?
We want to help by briefly describing a few tags:
Vegan: does not contain any animal products, such as meat, eggs, honey, or dairy.
Dairy: produced from or containing the milk of animals, e.g. butter, milk, cheese, cream, etc.
Halal: foods that Muslims are permitted to consume, and have been processed, made, produced, manufactured, and/or stored using utensils, equipment, and/or machinery that have been cleansed according to Islamic law.
Raw food: uncooked, unprocessed, unbaked, unpasteurized products and ingredients.
Plant-based protein: includes (pulled) oats, tofu, seitan, tempeh, lentils, peas, beans (including processed fava beans, i.e. härkis), etc.
Processed food: ready-made meals that are often found in grocery stores, i.e. convenience food or packaged food.
Ready to eat: use this tag when the meal does not require any preparation, not even heating up, and can be consumed straight away.
Spicy: always use this tag for spicy food to avoid bad experiences for customers.
Dietary tags: they are important for customers with diet restrictions: these customers only see offers tagged according to their diet, and the remaining untagged offers are greyed out in the app.
💡 Some dietary options automatically include others.
For example, if you tag your offer as vegan, it will also be tagged as dairy-free and vegetarian.