How do the ResQ payouts work?

The payouts are handled automatically monthly, and they are made on the 5th of each month to Eurozone partners. 🇪🇺

The payouts to non-Eurozone partners are made on the 23rd of each month.

Payment details are submitted to us through the Adyen online service. By providing this information, you will also complete the EU directive-compliant KYC (Know Your Customer) verification process, which is part of anti-money laundering regulations.

You can complete the verification process and add your payment details in the ResQ partner portal via the yellow banner visible after logging in, as shown in the image below.

You can find more information about the KYC verification process and how to complete it via the links below:

We’re happy to help if you have any questions about adding your payment details.

You can reach us by email at [email protected] or by phone (🇫🇮 +358 9 74791418, 🇪🇪 +372 640 6420). You can also contact us through the customer service chat in the app.

You can keep track of your sales in the Stats view. It is updated real-time as purchases are made.

In the same view, you can also browse sales from previous months and download payout reports for already processed payouts, for example, for accounting purposes.

If you want to see detailed sales data of your daily offered and sold products, you can download the “Detailed sales data (CSV)” file. The CSV works best in Google Sheet, unfortunately Excel doesn’t support the form fully and the rows might get mixed.

You can see what information is needed for the KYC verification process for payouts here.

Please contact our customer support to update your payment information. You can reach out to us...

This can be made in ResQ's partner portal, under 'Account settings' -> 'Information for payments' -> 'Email for payout reports'.

It's possible to include multiple emails, so it's convenient that the payout reports are, for example, automatically sent for yourself and for your accountant.

You can find your payout reports for past months in the Stats tab of the ResQ partner portal.

By selecting any previous calendar month, you can download the payout report for your sales from that month.

In the same view, you can also download the receipt for ResQ Club’s sales commissions.

💡 For the future, it might be convenient for you to add your accountant to receive your payout reports directly, you can add them as a recipient in your account settings. This way, they will automatically receive the reports every month, and you won’t need to send them manually. You can find instructions for this above under the section How can we edit the recipients of our payout reports?

Technically, yes. However, this request must come from your client company (i.e., the ResQ partner), or they need to confirm your request with us. We recommend that you send us an email at [email protected] and CC your client in the message. Your client can then reply to the email thread to confirm that adding you as a payout report recipient is okay.

Another option is to ask your client company directly to add you to the payout report recipients. You can find instructions for this above under the section How can we edit the recipients of our payout reports?

Most often, the reason for this is that you haven’t yet completed the KYC verification process, and therefore we are unable to make the payout to you.

You can check this by logging into your account in the ResQ partner app: if you see the banner shown below at the top of the page right after logging in, please follow its instructions to complete the KYC verification process.

Another possible reason is that the payment details you’ve provided us are not up to date. In that case, please contact us so we can look into it with you.