Warm food served from the kitchen
Food that hasn't been in a self-service buffet, can be sold either above 60 °C or chilled below 6 °C. Cooling down shouldn't take more than 4 hours. Food should not hand over to a customer in the middle of cooling.
The food can be packed in a take-away box before the cooling or it can be chilled in a larger container and packed afterward.
Warm food from a self-serving buffet
Food that has been served warm from a self-serving buffet should be sold straight from the buffet, and not cooled down. The portion should be packed when the customer comes to pick it up.
Food that has been stored or/and served cold (under 6 °C), like salads, sushi, sandwiches, can be sold via ResQ while it's in good condition. This estimation is done by your staff when making the offer. Cold food from a self-service buffet should be sold straight from the buffet. If the food has been stored or/and served between 6-12 °C, it should be handed over to a customer in a 4-hour time window.
Most common allergens
Especially the most common allergens should be mentioned in the offer if any of the ingredients can be found from the portion. These are:
Fish & seafood
Peanuts, seeds, and legumes
Fruits and vegetables
Spices and additives
If you specify so in your offer, a customer can bring their own take-away box with them, but in this case, the responsibility of the food safety is transferred to the customer.
Finally, ResQ customers need to know in advance if the food has been stored in the freezer. Most foods cannot be refrozen twice. Since frozen food might defrost during pickup, customers cannot store the food after pickup.
Hence, if you are selling items that have been frozen, you need to mention this in the offer's name or description!