The idea behind ResQ is that our partners can reduce their food waste by selling their surplus food at a discount.
Below are steps we take to ensure that the food you order in our app is safe to consume:
Our service uses food safety instructions that are up to date from The Finnish Food Authority (Ruokavirasto). With these instructions, ResQ instructs our partners on food safety. See our instructions to our partners in this article.
We have carefully formulated guidelines for our partners. With the guidelines, we clarify to partners how not to use our service and how to use it instead. See them in this article.
The guidelines mentioned above additionally include best practices on how to sell 'used by' and 'best before' dates: Best before dated products are completely advisable to sell some time after the date, but with the used by dates, this is not allowed.
ResQ strives to regularly monitor offers from ResQ partners to investigate if they are using our service according to our guidelines. If they are misusing our service, we instruct them and, if necessary, remove them from our service.
Feedback is requested for every picked-up ResQ order in the app. All orders' feedback is sent anonymously to the partners, giving them the opportunity to avoid making similar mistakes in the future. The feedback is also seen in the app as the venue's rating, which is visible to everyone using the ResQ Club app. This system of reviews incentivizes our partners even further to keep track of their feedback and avoid problems with ResQ orders. You can read more about ResQ reviews in this article.
We have received excellent ratings in The Oiva report. This document is found on the bottom of our webpage (only in Finnish for now, apologies). The Oiva report is a publicly displayed rating on companies' hygiene level and product safety. You can read more about the report on this webpage.
ResQ Club has been active since 2015 and is still going strong! We aim to continue making a positive impact in our zero-food-waste communities by actively using the measures mentioned in this article.