The payouts are handled automatically monthly, and they are made on the 5th of each month to Eurozone partners. 🇪🇺

The payouts to non-Eurozone partners are made on the 23rd of each month.

❗ PLEASE NOTE that payouts are made to the payment details you have provided in the Account settings view. Make sure your payment details are up to date and correct to ensure you receive your payouts.

Please provide your payment details before the end of the current calendar month to receive your payout on the 5th of the following month. Unfortunately, as the process is automated, if you don’t provide your payment details in time, the payout will be moved to the next month.

You can find more information about the required payment details in this article, under the section 'What information do I need to provide for payouts?'

If you haven't added any payment information to your account before, you can do so in our partner portal under Account settings -> Information for payments.

If you have already added payment information but need to update it, please find more details under Our payment information has changed, what to do?.

You can keep track of your sales in the Sales stats view. It is updated real-time as purchases are made.

In the same view, you can also browse sales from previous months and download payout reports for already processed payouts, for example, for accounting purposes.

If you want to download the report as an Excel -file, select Detailed sales data (CSV).

We ask for the following details to complete your payouts:

❗ PLEASE NOTE that these details can only be entered once. If you need to change the details later, please contact our customer support...

Please contact our customer support to update your payment information. You can reach out to us...

This can be made in ResQ's partner portal, under 'Account settings' -> 'Information for payments' -> 'Email for payout reports'.

It's possible to include multiple emails, so it's convenient that the payout reports are, for example, automatically sent for yourself and for your accountant.

You can find your payout reports for past months in the Stats tab of the ResQ partner portal.

By selecting any previous calendar month, you can download the payout report for your sales from that month.

In the same view, you can also download the receipt for ResQ Club’s sales commissions.

If you want to download the report as an Excel -file, select Detailed sales data (CSV).

Technically, yes. However, this request must come from your client company (i.e., the ResQ seller), or they need to confirm your request with us. We recommend that you send us an email at info@resq-club.com and CC your client in the message. Your client can then reply to the email thread to confirm that adding you as a payout report recipient is okay.

Another option is to ask your client company directly to add you to the payout report recipients. You can find instructions for this above under the section How can we edit the recipients of our payout reports?

Most often, the reason for this is that you have recently started using ResQ but unfortunately did not enter your payment details into our system before the calendar month changed. In this case, if the payment details were added after the calendar month had changed, the payout will be postponed by one month.

Another possible reason is that your payment details in our system are not up to date. You can check your payment details in the ResQ partner portal under Account settings. If there are any errors or the details are outdated, please contact us so we can resolve and update them.

If neither of these seems to be the cause in your case, our customer support team is happy to assist you.