We hope that all products you order through ResQ are good and bring you joy! 💚
However, if you feel like you weren't satisfied with the order, you have two options to let us and the seller know via the app:
Review your order
This option is particularly recommended when you are, for example, dissatisfied with the product quality.
How to do this, can be found here.
File a problem report
We encourage you to choose this option for example when you didn't receive your order or the venue was closed.
Here's how to do this:
Choose the order in question under 'Me' tab -> 'Order history'
Scroll to the bottom of the page, where you can see the button 'Problems with order?'
Fill in the asked details
Send the report – voilá!
What happens next?
Once you've given a bad review or filed a problem report regarding your order, ResQ’s customer support team will reach out to you so we can resolve the issue together.
The seller can see your review and any additional comments you may have given, but always anonymously. Only ResQ can see who submitted the feedback, so we can contact you to resolve the inconveniences together with you!
When necessary, we discuss your feedback with the seller. This helps ensure that similar unpleasant experiences and issues can be avoided in the future. 🤗
Want to know something more? 🥸
You can find more information about reviews, such as who can see your reviews and why giving reviews matters, in this comprehensive article.
If you have anything else you would like to know, don't hesitate to contact our customer support via the chat in our app – we're here for you. 🙏