Frequently asked questions – For customers

Here you can find answers to the most common questions about ResQ.

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27 articles in this collection
Written by Antti Tuomola, Tran Pham, Suvi Sundqvist and 1 other

Coronavirus: information for ResQ customers

How does corona pandemic affect ResQ Club?

Written by Antti Tuomola
Updated over a week ago

MobilePay & ResQ Club

Written by Tran Pham
Updated over a week ago

General info

Logging in

Written by Marika Favarão
Updated this week

How to use ResQ

This article helps you understand how ResQ works and how you can order food through ResQ.

Written by Antti Tuomola
Updated over a week ago

What are ResQ credits?

This article tells what ResQ credits are and how you can use them in the service.

Written by Antti Tuomola
Updated over a week ago

I have a ResQ code. How can I use it?

This article tells you how you can use your ResQ code.

Written by Antti Tuomola
Updated over a week ago

In which languages can I use the app?

Written by Antti Tuomola
Updated over a week ago

Reviews in ResQ

This article explains how reviews work in the ResQ app and who sees them.

Written by Antti Tuomola
Updated over a week ago

How to mark venues as favorites?

Written by Antti Tuomola
Updated over a week ago

Best of ResQ

What is Best of ResQ and how can ResQ partners receive it?

Written by Antti Tuomola
Updated over a week ago

Can I suggest new venues to join ResQ?

Written by Antti Tuomola
Updated over a week ago

Paying and picking up the orders

How can I purchase food through ResQ?

Here you can find a list of all the different payment methods you can use to buy food through ResQ.

Written by Antti Tuomola
Updated over a week ago

Can I pay my order when picking up my food?

Written by Antti Tuomola
Updated over a week ago

Secure handling of your payment details

Written by Antti Tuomola
Updated over a week ago

What do I need to do when I pick up my order?

This article tells you how the pickup process works.

Written by Antti Tuomola
Updated over a week ago

Can someone else pick up my order for me?

Written by Antti Tuomola
Updated over a week ago

3DS 2.0 – What is it and how does it affect my payments?

Written by Antti Tuomola
Updated over a week ago

Notifications

Why am I not getting notifications?

This article lists some of the most common reasons why some people are having problems with getting notifications.

Written by Antti Tuomola
Updated over a week ago

Why am I getting notifications about offers too late?

Written by Antti Tuomola
Updated over a week ago

Problems and complaints

Cancelling ResQ orders

This article tells you how to proceed if you wish to cancel a recently purchased order.

Written by Suvi Sundqvist
Updated over a week ago

I have problems when trying to pay my order

This article tells you what to do if you're having problems when paying your order.

Written by Antti Tuomola
Updated over a week ago

What do I do if I'm not happy with my order?

This article tells you how to proceed if your order wasn't what you expected.

Written by Antti Tuomola
Updated over a week ago

Problems with your order?

Here’s what to do in situations where you don’t get the food you have ordered or the food turns out to be of bad quality.

Written by Antti Tuomola
Updated over a week ago

Privacy at ResQ Club

Data Processing Policy

This document outlines the basic principles on how we process personal data at ResQ.

Written by Antti Tuomola
Updated over a week ago

Your personal data

Your privacy is important to us, and we make sure to keep your data secure when using our service.

Written by Antti Tuomola
Updated over a week ago

Data Breach Notification Procedure

This document describes how we will act upon an event of a data security breach concerning the data we control and/or process.

Written by Antti Tuomola
Updated over a week ago

Data Subject Access Request Procedure

The current data protection regulation entitles you to know what personal data we process regarding you. This tells you how to do it.

Written by Antti Tuomola
Updated over a week ago