Frequently Asked Questions – For customers

Find answers to the most common questions about ResQ

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32 articles in this collection
Written by Tran Pham, Suvi Sundqvist, Marika Favarão and 2 others

COVID-19: information for ResQ customers

How does coronavirus pandemic affect ResQ Club?

Written by ResQ Club
Updated over a week ago

General info

How to use ResQ

This article helps you understand how ResQ works and how you can order food through ResQ.

Written by ResQ Club
Updated over a week ago

Creating a ResQ account and logging in

Written by Marika Favarão
Updated over a week ago

Food safety in ResQ

This is what ResQ does to ensure upstanding food quality.

Written by Suvi Sundqvist
Updated over a week ago

What are ResQ credits?

This article describes what ResQ credits are, how you can get credits and how you can use them in the service.

Written by Marika Favarão
Updated over a week ago

I have a ResQ code. How can I use it?

This article tells you how you can use discount or credit codes.

Written by Heini Lehtvirta
Updated over a week ago

In which languages can I use the app?

Written by ResQ Club
Updated over a week ago

Reviews in ResQ

This article explains how reviews work in the ResQ app and who sees them.

Written by ResQ Club
Updated over a week ago

How to mark venues as favorites?

Written by ResQ Club
Updated over a week ago

Best of ResQ

What is Best of ResQ and how can ResQ partners receive it?

Written by ResQ Club
Updated over a week ago

Can I suggest new venues to join ResQ?

Written by ResQ Club
Updated over a week ago

How do I block a venue?

Follow these steps if you don't want to see a ResQ partner in the app.

Written by Suvi Sundqvist
Updated over a week ago

Paying and picking up the orders

How can I pay offers in ResQ?

How to add payment information, including a list of all the different payment methods you can use to buy food globally through ResQ.

Written by Heini Lehtvirta
Updated over a week ago

What to do if you get stuck while making a purchase?

How to navigate with identification and security protocols with online payments?

Written by ResQ Club
Updated over a week ago

Can I pay my order when picking up my food?

Written by ResQ Club
Updated over a week ago

Secure handling of your payment details

Written by ResQ Club
Updated over a week ago

How do I pay my order using credit/debit cards?

This article explains how to use a credit/debit card to pay for your orders using the debit details instead of the credit details.

Written by ResQ Club
Updated over a week ago

What do I need to do when I pick up my order?

This article tells you how the pickup process works.

Written by ResQ Club
Updated over a week ago

Can someone else pick up my order for me?

Written by ResQ Club
Updated over a week ago

3DS 2.0 – What is it and how does it affect my payments?

Written by ResQ Club
Updated over a week ago

MobilePay & ResQ Club (Finland only)

Convenient way of paying for ResQ offers in Finland

Written by Tran Pham
Updated over a week ago

Notifications

How to find your receipt from your email inbox

Guide to find your receipt, even if it's not in your inbox

Written by ResQ Club
Updated over a week ago

Why am I not getting notifications?

This article lists some of the most common reasons why some people are having problems with getting notifications.

Written by ResQ Club
Updated over a week ago

Why am I getting notifications about offers too late?

This atricle explains why notifications are sometimes arriving late

Written by ResQ Club
Updated over a week ago

Problems and complaints

Cancelling ResQ orders

This article explains why cancelling the orders is not possible

Written by Suvi Sundqvist
Updated over a week ago

I have problems when trying to pay my order

This article tells you what to do if you're having problems paying your order.

Written by ResQ Club
Updated over a week ago

What do I do if I'm not happy with my order?

This article tells you how to proceed if your order wasn't what you expected.

Written by ResQ Club
Updated over a week ago

Problems with your order?

Here’s what to do in situations where you don’t get the food you have ordered or the food turns out to be of bad quality.

Written by ResQ Club
Updated over a week ago

Privacy at ResQ Club

Data Processing Policy

This document outlines the basic principles on how we process personal data at ResQ.

Written by ResQ Club
Updated over a week ago

Your personal data

Your privacy is important to us, and we make sure to keep your data secure when using our service.

Written by ResQ Club
Updated over a week ago

Data Breach Notification Procedure

This document describes how we will act upon an event of a data security breach concerning the data we control and/or process.

Written by ResQ Club
Updated over a week ago

Data Subject Access Request Procedure

The current data protection regulation entitles you to know what personal data we process regarding you. This tells you how to do it.

Written by ResQ Club
Updated over a week ago