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Frequently asked questions – For customers
Frequently asked questions – For customers
Here you can find answers to the most common questions about ResQ.
24 articles in this collection
Written by
Meri-Helene Mikkola
and
Antti Tuomola
Coronavirus: information for ResQ customers
How does corona pandemic affect ResQ Club?
Written by
Antti Tuomola
Updated over a week ago
General info
How to use ResQ
This article helps you understand how ResQ works and how you can order food through ResQ.
Written by
Meri-Helene Mikkola
Updated over a week ago
What are ResQ credits?
This article tells what ResQ credits are and how you can use them in the service.
Written by
Meri-Helene Mikkola
Updated over a week ago
I have a ResQ code. How can I use it?
This article tells you how you can use your ResQ code.
Written by
Meri-Helene Mikkola
Updated over a week ago
In which languages can I use the app?
Written by
Meri-Helene Mikkola
Updated over a week ago
Reviews in ResQ
This article explains how reviews work in the ResQ app and who sees them.
Written by
Meri-Helene Mikkola
Updated over a week ago
How to mark venues as favorites?
Written by
Meri-Helene Mikkola
Updated over a week ago
Best of ResQ
What is Best of ResQ and how can ResQ partners receive it?
Written by
Meri-Helene Mikkola
Updated over a week ago
Can I suggest new venues to join ResQ?
Written by
Meri-Helene Mikkola
Updated over a week ago
Paying and picking up the orders
How can I purchase food through ResQ?
Here you can find a list of all the different payment methods you can use to buy food through ResQ.
Written by
Meri-Helene Mikkola
Updated over a week ago
Can I pay my order when picking up my food?
Written by
Meri-Helene Mikkola
Updated over a week ago
Secure handling of your payment details
Written by
Meri-Helene Mikkola
Updated over a week ago
What do I need to do when I pick up my order?
This article tells you how the pickup process works.
Written by
Meri-Helene Mikkola
Updated over a week ago
Can someone else pick up my order for me?
Written by
Meri-Helene Mikkola
Updated over a week ago
3DS 2.0 – What is it and how does it affect my payments?
Written by
Antti Tuomola
Updated over a week ago
Notifications
Why am I not getting notifications?
This article lists some of the most common reasons why some people are having problems with getting notifications.
Written by
Meri-Helene Mikkola
Updated over a week ago
Why am I getting notifications about offers too late?
Written by
Meri-Helene Mikkola
Updated over a week ago
Problems and complaints
I have problems when trying to pay my order
This article tells you what to do if you're having problems when paying your order.
Written by
Meri-Helene Mikkola
Updated over a week ago
What do I do if I'm not happy with my order?
This article tells you how to proceed if your order wasn't what you expected.
Written by
Meri-Helene Mikkola
Updated over a week ago
Problems with your order?
Here’s what to do in situations where you don’t get the food you have ordered or the food turns out to be of bad quality.
Written by
Meri-Helene Mikkola
Updated over a week ago
Privacy at ResQ Club
Data Processing Policy
This document outlines the basic principles on how we process personal data at ResQ.
Written by
Meri-Helene Mikkola
Updated over a week ago
Your personal data
Your privacy is important to us, and we make sure to keep your data secure when using our service.
Written by
Meri-Helene Mikkola
Updated over a week ago
Data Breach Notification Procedure
This document describes how we will act upon an event of a data security breach concerning the data we control and/or process.
Written by
Meri-Helene Mikkola
Updated over a week ago
Data Subject Access Request Procedure
The current data protection regulation entitles you to know what personal data we process regarding you. This tells you how to do it.
Written by
Meri-Helene Mikkola
Updated over a week ago