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Frequently Asked Questions – For customers
Frequently Asked Questions – For customers
Find answers to the most common questions about ResQ
42 articles
Updated ResQ app is here! ✨
Getting started
Creating a ResQ account and logging in
ResQ in a nutshell – For customers
General info
Do you deliver orders?
Food safety in ResQ
Reviews in ResQ
How does buying a gift card work?
ResQ Kotikulma – Frequently Asked Questions
Using the app
In which languages can I use the app?
I have a ResQ code. How can I use it?
How to mark venues as favorites?
How do I block a venue?
Why am I not getting notifications about offers?
How to invite friends to ResQ Club?
How to delete your ResQ account?
Paying the orders
How can I pay orders in ResQ?
ResQ Credits Explained: Everything You Need to Know
Can I pay for my order at the venue when I pick up my food?
I have problems when trying to pay my order
Paying with bank and credit cards
Paying with MobilePay (Finland only)
How to find your receipt from your email inbox
Picking up the orders
What do I need to do when I pick up my order?
Can I enjoy ResQ products on-site when I pick up my order?
Can someone else pick up my order for me?
Problems and complaints
Expiration date of the product has already passed
Can I cancel my order after it's been placed?
What do I do if I'm not happy with my order?
Right of withdrawal under the Consumer Protection Act
Products and sellers
What type of products can I find in ResQ?
What is Best of ResQ?
Can I suggest new venues to join ResQ?
What condition are the flowers and plants sold at ResQ in?
Is all food sold in ResQ surplus?
What to expect from surplus food?
Privacy & Terms
Terms & Conditions for customers
Data Processing Policy
Your personal data
Secure handling of your payment details
3DS 2.0 – What is it and how does it affect my payments?
Data Breach Notification Procedure
Data Subject Access Request Procedure
